About ACCAN
ACCAN is the peak body that represents all consumers on communications issues including telecommunications, broadband and emerging new services. ACCAN provides a strong unified voice to industry and government as consumers work towards availability, accessibility and affordability of communications services for all Australians. Consumers need ACCAN to promote better consumer protection outcomes ensuring speedy responses to complaints and issues. ACCAN aims to empower consumers so that they are well informed and can make good choices about products and services. As a peak body, ACCAN will activate its broad and diverse membership base to campaign to get a better deal for all communications consumers.
ACCAN Goals and Activities
- Improved accessibility, affordability and availability of communications services to all consumers;
- Better informed consumers with access to Australian information and communications technology resources;
- A strong, co-ordinated voice which uses our diversity as a point of strength for communications consumers, nationally and internationally;
- Effective advocacy for consumers to Government, regulators and the industry in the development of policy, legislation and industry practices;
- Inclusive consultation with stakeholders to identify areas and priorities for industry and/or regulatory responses;
- Robust research to support evidence based policy development and consumer education programs;
- Meaningful participation in regulatory and co-regulatory activities including industry codes, standards and guidelines
- Outreach, campaigns and activities that involve consumers in the communications arena
- Enhanced capacity for consumer representatives through information seminars, training and international engagement
- Openness, transparency and inclusion of all parties interested in representing consumers on communications issues