Communications affordability is an important issue, especially with many consumers facing cost of living pressures and rising costs of telecommunications services.
ACCAN conducted a survey through Ipsos’ Digital Omnibus survey in March 2023 to better understand consumers’ experiences with communications affordability. This survey sought the views of 1,000 respondents from a variety of age groups, locations, and incomes.
It found:
- Phone and internet costs are unaffordable for more than a quarter of consumers.
- Consumers are going without other essentials to afford their telecommunications bills.
- Consumers are turning to multiple payment methods to pay their phone and internet bills.
- 92% of consumers believe that telecommunications companies should provide an affordable internet plan.
Based on this and previous research, ACCAN’s recommendations include:
- A concessional broadband service for households receiving government financial support.
- An independent plan comparison tool for telecommunications services.
- Telecommunications providers to offer more flexible payment options for consumers.
Download the Research Snapshot, below, and see our Media Release.
This research can be referenced as: ACCAN. 2023. Affordability Snapshot.
Download: 
ACCAN 2023 Affordability Snapshot3.86 MB
