ACCAN responds to TIO ‘connect.resolve’ report
24 August 2009The press release is in response to a report issued this afternoon by the TIO which grossly understates the poor performance of telecommunications companies.
The full TIO report can be found on the TIO website www.tio.com.au
Also, a key research finding from the ACCAN customer service research report is that consumer charters are not effective and the industry proposals used to solve their problems through customer charter is a dead-end.
The full media release is available on the left hand navigation bar. The full report is available free of charge in our Resources section under Research.