Research
ACCAN undertakes research projects into a range of consumer issues.
Please scroll down to see our reports
Realising Universal Communications
05 July 2010
The right of consumers to fair, affordable and accessible communications is a key issue around the world. Despite great advances in communications, many Australian consumers do not enjoy access to the Read more
Universal Communications in a Broadband World
04 July 2010
Do Australians have a right to access a telecommunications service? There are at least two schools of thought: the view that sees universal service as a basic right of citizens, essential for membersh Read more
Talking Back: ACCAN Members Speak Out About Telco Customer Service
01 July 2010
In May 2010, ACCAN conducted a members survey on telco customer service issues. A big thank you to all our active members who took the time to have their say. The full report is available by clicking Read more
Telecommunications Service Provider (Mobile Premium Services) Determination 2010 (No.2)
15 April 2010
This submission provides the ACMA with the opportunity to enhance the Telecommunications Service Provider (Mobile Premium Services) Determination 2010 (No.2) in protecting consumers. The ‘Do Not Read more
Broadband Solutions for Consumers with Disabilities
10 February 2010
A new international research report commissioned by ACCAN reports on 16 high-speed broadband applications that can provide enormous benefits to people with disabilities.
The repor Read more
2006 CTN research project Surfing on Thin Ice: Consumers and Malware, Adware, Spam and Phishing
08 October 2009
In 2006, the Consumers Telecommunications Network (CTN) released a research report into e-security. This research investigates Australian residential consumers’ experiences with e-security and i Read more
Online Security Survey 2009
09 September 2009
ACCAN is conducting a short survey gauging consumers’ awareness and experiences with online security. The survey takes approximately 7-15 minutes to complete.
Though online secur Read more
Future Consumer Research Report
03 September 2009
The Australian Communications Consumer Action Network has today launched Future Consumer: Emerging Consumer Issues in Telecommunications and Convergent Communications and Media.
Read more
Customer Service Research Report
24 August 2009
Customer service charters are a dead-end and not the way to go to get a better deal for communications consumers, according to research published today by the Australian Communications Consumer Action Read more
Without Consent: Major flaws in Comms Sector
21 August 2009
New research released today highlights flaws in obtaining consent in the Australian communications industry, according to ACCAN.
According to Allan Asher, the CEO of ACCAN “Our re Read more