Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Latest News
Details for 280,000 iiNet customers stolen in data breach
Comments
Australian Financial Review
19 August 2025
Hundreds of thousands of Australians who have email accounts and phone numbers with the iiNet brand owned by TPG Telecom have had data stolen in a cyber breach. Our CEO Carol Bennett says that this breach shows that the federal government needs to stop stalling on reforms to national privacy laws.
Apple, Google lose Australian court battle to Epic Games
Comments
Information Age (ACS)
13 August 2025
'Landmark victory' gets consumers, devs closer to compensation. ACCAN said it welcomed the court’s decision, but urged the federal government to speed up its work on reforming digital competition laws.
Privacy watchdog sues Optus over mass data breach
Comments
Sydney Morning Herald / The Age
8 August 2025
The Privacy Commissioner is suing Optus in the Federal Court over the 2022 cyber attack which impacted 9.5 million Australians. Carol Bennett told the SMH/Age that this court action demonstrates how far short Optus fell from what consumers expect and deserve from their telcos.
The NBN is getting its biggest upgrade ever. Most people have no idea
Comments
Sydney Morning Herald / The Age
9 August 2025
Come September, NBN speeds are being boosted - at no cost - for many consumers. But only households on certain plans and connection types will realise the extra speed - and this may require extra spend. ACCAN CEO Carol Bennett comments on this in the SMH/The Age
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Fair Call
Campaign
Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service.
After over a decade of reviews, breaches, and ongoing consumer harm, it’s clear the Code isn’t working.
The latest draft, developed by industry body Communications Alliance, has serious flaws. Despite ongoing feedback from consumer groups, regulators, and some telcos themselves, key issues remain unresolved — especially when it comes to the sales practices used by telcos which result in real consumer harm.
We believe enough is enough.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
