Consumer Guides 

ACCAN guide assists consumers in selecting an NBN internet plan that aligns with their household's usage and budget. 

ACCAN shares how the Australian Government’s social media ban is being implemented and what this means for consumers

ACCAN guide provides essential information to help consumers recognize and avoid common phone and internet scams.

If you’re dissatisfied with your telco’s service, you have the right to lodge a complaint. This guide explains how to raise issues with your provider and outlines further steps if the problem remains unresolved.

From 14 September 2025, NBN Co will be increasing the speeds of several wholesale internet products as part of the ‘Accelerate Great’ changes.
 

Some customers will notice a significant speed increase, while others may see no change.