CONSUMER INFOMATION

The Accessible Telecoms tool is developed by The Australian Communications Consumer Action Network (ACCAN). It is a Australia’s first independent and up-to-date guide to mainstream and assistive telecommunication products suitable for people with disability. This is a free tool that can be used by anyone, including people with disability, their families and carers, service providers and advocates.

Practical resources to assist consumers in navigating key communications issues, including selecting an appropriate internet plan, understanding the implications of the under-16’s social media ban, identifying and avoiding scams, and lodging complaints through the appropriate channels.

ACCAN’s Hardship Portal offers essential guidance for Australians facing difficulties in paying their phone or internet bills. It outlines the support available from service providers, financial counsellors, and other free services.