Coverage and reliability headaches continue, as regional residents pay twice to get the service they need; ACMA reissues CSG without addressing USO reform

Telco ombudsman outlines bush comms struggles, as Telstra profits shoot up on back of lucrative consumer mobile division; ACCAN before Senate on SM age bill

ACCC to investigate mobile roaming – but should look at implementation as peak bodies, politicians call for faster action; First Nations Device Bank pilot demonstrates success

Optus facing federal court action over September Triple Zero outage, coverage maps cop criticism; complaints handling shows continued Starlink success; ACCC recommends unsolicited sales reforms

Telstra's nationwide outage keeps the pressure on for enforceable mobile reliability standards, momentum builds behind domestic mobile roaming, and ACCAN records wins on universal service and emergency-calling research.

New financial year - new consumer protections introduced, ACCAN full triple zero survey released and review input submitted to government

Case made in Canberra for digital ombudsman, reform to outage registers and coverage maps coming this week, and a wrap on ACCC National Consumer Congress

In the news: Safety by Design – the opportunity for telcos, ACCAN evidence to Parliamentary Inquiry on scams harms, how communications reform can boost Aussie education

In the news this week: Building online safety by design, SMS Sender ID – get ready ahead of July 1, and TIO data shows stall in complaints progress

ACCAN publishes further Triple Zero research; joint consumer Unfair Trading submission, and ACCAN Grant provides policy and design solutions for social media safety

Senate Estimates update; temporary disaster roaming Bill hits parliament; spectrum pushback continues

ACMA confirms spectrum market value at $7.32 billion; telcos warn of price hikes despite ACMA's own advice to the contrary; new submission on extending rules about requests for USO voice services

2026-27 Budget brings good and bad news for consumers; new ACCAN telco affordability paper; the Enhancing Consumer Safeguards Bill passes lower house.

'Buy Australian AI’ - companies urged; Privacy Act reform on agenda during Privacy Awareness Week; and SMS Sender ID Register approaching

Four in five Australians support stronger licence conditions on telcos for spectrum use; ACMA complaints data reveals mixed performance from legacy telcos; Triple Zero consumer research keeps making waves.

Evidence to Senate on UOMO legislation, ACMA uses coercive powers on ACCAN on Triple Zero research, engaging with politicians and emerging tech players, ACCAN’s latest submissions

ACCAN before Senate regarding UOMO Bill with our submission before Committee, Regional Tech Hub future in doubt; coverage maps focus on 7.30

Unreasonable telco price hikes in the news; funding for community WiFi in Territory First Nations communities and warning about mobile number fraud.

TCP Code rejected by telco regulator; ACCAN data presents consumer experience to Senate inquiry; coverage maps and outage registers coming 30 June

New data about mis-selling raising concerns, Fair Call Coalition urges regulator to reject the TCP Code and move to directly regulate consumer protections; Telstra rakes in record profits while raising prices for customers