2026-27 Budget brings good and bad news for consumers; new ACCAN telco affordability paper; the Enhancing Consumer Safeguards Bill passes lower house.

'Buy Australian AI’ - companies urged; Privacy Act reform on agenda during Privacy Awareness Week; and SMS Sender ID Register approaching

Four in five Australians support stronger licence conditions on telcos for spectrum use; ACMA complaints data reveals mixed performance from legacy telcos; Triple Zero consumer research keeps making waves.

Evidence to Senate on UOMO legislation, ACMA uses coercive powers on ACCAN on Triple Zero research, engaging with politicians and emerging tech players, ACCAN’s latest submissions

ACCAN before Senate regarding UOMO Bill with our submission before Committee, Regional Tech Hub future in doubt; coverage maps focus on 7.30

Unreasonable telco price hikes in the news; funding for community WiFi in Territory First Nations communities and warning about mobile number fraud.

TCP Code rejected by telco regulator; ACCAN data presents consumer experience to Senate inquiry; coverage maps and outage registers coming 30 June

New data about mis-selling raising concerns, Fair Call Coalition urges regulator to reject the TCP Code and move to directly regulate consumer protections; Telstra rakes in record profits while raising prices for customers

Reliability in focus - ACCAN publishes latest research suite: Triple Zero review kicks off, examining performance standards

ACCAN launches report into future of the NBN, new data reveals depths of Triple Zero woes, Senate emergency services inquiry continues

ACCAN lodges submission on mobile coverage maps; Government confirms AusAlert national warning trials; UOMO bill progress with references to ACCAN in the House; expiring spectrum licences submission provided to ACMA

Minister confirms comprehensive Triple Zero review (Rec. 18); ACCAN met with NSW Telco Authority and COSBOA; Senate hearing on 000 today; legacy services shift flagged.

ACCC outlines 2026–27 enforcement priorities; ACMA publicly defends spectrum renewal position during live consultation; essential services complaints surge as Senate inquiry approaches.

ACCAN puts consumer agenda before telco industry; Senate estimates resumes; and comparing notes on competition and protections with NZ counterparts

New detail on coverage obligations; ACCAN in Canberra as sitting week gets underway; save the date for consumer NBN report

Reliability in spotlight after all three major telco networks experience shortcomings on a single day, OECD report slams Australian telco market, and ACCAN’s new submission to Treasury’s 2026–27 Pre‑Budget process

In the news this week: Licence conditions should be on agenda following spectrum decision, reliability in spotlight after 5221 Telstra outages in 2025, cut-price Starlink plans announced

It has been a year of significant challenge and change for communications consumers. As we come to the end of 2025 and ACCAN’s final newsletter, I want to take the opportunity to reflect on some of the key moments for ACCAN and Australian communications consumers, and to look ahead to the priorities for 2026.

Senate inquiry hears of new Triple Zero death; ACCAN evidence, trust for telcos put to the test

Fair Call Coalition urges ACMA to reject TCP Code, Senate Estimates continues emergency call grilling, TIO reports growing digital platforms complaints