It has been a year of significant challenge and change for communications consumers. As we come to the end of 2025 and ACCAN’s final newsletter, I want to take the opportunity to reflect on some of the key moments for ACCAN and Australian communications consumers, and to look ahead to the priorities for 2026.

Senate inquiry hears of new Triple Zero death; ACCAN evidence, trust for telcos put to the test

Fair Call Coalition urges ACMA to reject TCP Code, Senate Estimates continues emergency call grilling, TIO reports growing digital platforms complaints

Consumer coverage complaints in the headlines, ACCAN in Canberra for final sitting week, TCP Code in ACMA’s hands for final decision

Samsung Triple Zero issue ends in tragedy, ACCAN releases new consumer sentiment research, spectrum remains in the headlines.

This week, ACCAN has published a significant contribution to the Government’s review into the Disability Discrimination Act (DDA).

This week, Optus executives and senior staff from the Australian Communications and Media Authority (ACMA) fronted a Senate inquiry examining September’s major outage, which disrupted more than 600 Triple Zero calls and was linked to 3 deaths.

Network outage registers coming soon, Triple Zero reforms and Senate inquiry confirmed, and former ACCC boss calls for spectrum auctions

TCP Code deemed ‘deficient’ by ACMA, older Samsung phones flagged as Triple Zero risk, ACCAN launches new spectrum position paper

ACCAN calls for national outage register, TIO report reveals worsening consumer harm, and ACCAN publishes landmark UOMO submission

Email address saga sees Optus outage headlines continue, Triple Zero Custodian bill passes House

Optus suffers a second Triple Zero outage, sparking crisis of consumer confidence; SMS Sender ID scheme delayed 6 months and ACCAN accessible telecoms program given extension

In the news: Optus Triple Zero outage affects hundreds and is linked to deaths, ACCAN’s reform calls

In the news: ACCAN to hold online spectrum forum, ACCAN submission on getting the regulatory balance right, and NBN boosts speeds for millions of customers

In the news: Telstra CEO National Press Club address, push for new digital platform reforms and new online safety codes and standards

In the news: ‘Self-regulation clearly not working' – Fair Call Coalition, new report on spectrum licence debate, and regional comms debate hits parliament

In the news: Consumer boosting bill in Parliament as ACCAN joins MPs in Canberra, and Scams Awareness Week gets underway

In the news: Data breach hits iiNet, Google again in court strife over anti-competitive conduct, successful ACCAN 2025 grants announced

In the news: Optus in court for privacy breaches, talking telco financial hardship on Triple J, and Federal Court finds against Apple and Google

In the news: NBN announce Kuiper partnership, TIO report damning of financial hardship compliance, and Click to Cancel campaign ramps up