ACCAN'S SUBMISSIONS

ACCAN’s submission to the Productivity Commission highlights the dire need for reform in Australia’s privacy protections to effectively protect personal information and drive consumer confidence. The reforms outlined in the Privacy Act Review represent a tangible first step to balancing the needs of consumers and enabling more ethical business practices. This will in turn drive good business practices, foster trust in Australia’s digital economy and boost productivity.

ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications, Sports and the Arts’ (the Department) consultation on the design features of the National Regional Roads Australia Mobile Program (National RRAMP).

ACCAN recently submitted to the ACCC’s review of the Broadband Speed Claims Industry Guidance. The guidance advises retailers on how to accurately advertise broadband speeds to consumers. This update was prompted by NBN’s announcement of accelerated speed tiers that will be introduced in September 2025.

ACCAN recently submitted to Communications Alliance’s scheduled review of G596:2013 Communication Support for Emergency Response Industry Guideline (the Guideline).

ACCAN recently submitted to Communications Alliance’s scheduled review of the G522:2016 Calling Number Display Industry Guideline (the Guideline).

The Australian Communications Consumer Action Network (ACCAN) is pleased to provide this submission on the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts’ (the Department) Consultation Paper: Statutory Infrastructure Provider Regulated Broadband Speeds.

ACCAN recently submitted to Communications Alliance’s proposed amendments to DR C536:2020 Emergency Call Service Requirements Incorporating Variation No.1/2025 Industry Code.

The Australian Communications Consumer Action Network (ACCAN) is pleased to provide this submission on NBN Co Ltd’s (NBN Co) 2025 Replacement Module Application (RMA) Consultation Paper 2 (the Paper) as part of NBN Co’s compliance under the economic regulation regime established by the August 2023 Variation of the Special Access Undertaking (SAU).

ACCAN has made a submission to the Australian Communications and Media Authority’s (ACMA) consultation in relation to the design, implementation and operation of an SMS Sender ID registry. A sender ID is an alphanumeric message header that appears at the top of SMS/MMS messages. It tells you who the message is from.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA) on their 2025-26 compliance priorities. The ACMA provides an essential regulatory function, and its compliance priorities have material consequences for Australian consumers.

ACCAN recently submitted to the Australian Competition and Consumer Commission (ACCC)’s consultation on the ‘Public inquiry to vary the final access determination for the superfast broadband access service’.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 (the DFSV Standard).

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on new rules on telco complaints handling. The ACMA has amended the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 after the Optus outage of November 2023 exposed issues with the complaints handling processes of telecommunications providers.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Customer Communications for Outages) Industry Standard 2024.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Emergency Call Service) Determination 2019.