ACCAN’s Consumer Engagement with the NBN
Starting in October 2024, ACCAN began a new project to make sure the NBN works better for consumers. Thanks to a $2.56 million grant from the Australian Government, we are scrutinising how the NBN operates and spends its funds.
ACCAN’s Consumer Engagement with the NBN
Starting in October 2024, ACCAN began a new project to make sure the NBN works better for consumers. Thanks to a $2.56 million grant from the Australian Government, we are scrutinising how the NBN operates and spends its funds.
What does this mean for you?
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More say in how the NBN is run: we’re involved in high-level discussions making sure consumer voices are heard when decisions are made about NBN spending and services
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Better services and fairer prices: we’re advocating for better service standards and NBN Co to cut unnecessary costs, which can lead to lower prices for consumers in the long run.
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Ensuring value for money: The NBN is a huge investment and forecast to collect and spend $110 billion by 2040. We’re working to make sure your money is spent wisely.
How it works:
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NBN Co is now required to subject all spending proposals to oversight by consumers and industry.
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We’re part of a consumer panel, known as the Regulatory Proposal Forum, to review these plans and make sure they benefit all Australians.
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NBN Co will submit its detailed expenditure proposals by 2 July 2025 and a final decision will be made by the ACCC by 30 June 2026.
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The proposal will cover NBN revenue, pricing and service levels through 1 July 2026 to 30 June 2029.
Why it matters:
The NBN is a vital service, and we’re dedicated to making sure it’s reliable, affordable and meets the needs of Australians.
Want to learn more?
Read our public submissions on NBN Co’s economic plans:
Read our progress reports:
How it works:
-
NBN Co is now required to subject all spending proposals to oversight by consumers and industry.
-
We’re part of a consumer panel, known as the Regulatory Proposal Forum, to review these plans and make sure they benefit all Australians.
-
NBN Co will submit its detailed expenditure proposals by 2 July 2025 and a final decision will be made by the ACCC by 30 June 2026.
-
The proposal will cover NBN revenue, pricing and service levels through 1 July 2026 to 30 June 2029.
Why it matters:
The NBN is a vital service, and we’re dedicated to making sure it’s reliable, affordable and meets the needs of Australians.
Want to learn more?
Read our public submissions on NBN Co’s economic plans:
Read our progress reports: