COMMISSIONED RESEARCH

In their paper “The ACMA ESL Stage 3 Consultation paper reply comments on ACCAN submission” of July 19, 2025, Coleago Consulting make a number of errors and misrepresentations

Communications services like mobile and home internet are essential to everyday life in Australia. To better understand how consumers experience these services, ACCAN has developed the Consumer Sentiment Tracker. 

69 existing spectrum licenses across 7 bands that are due to expire between 2028 and 2032. 48 of these are held by 3 mobile network operators and are of particular concern when it comes to the Australian taxpayer receiving appropriate compensation for the use of spectrum. Another important objective is ensuring that spectrum licenses are allocated efficiently.

New research commissioned by ACCAN and conducted by Essential Research reveals strong public support for a concessional broadband service to help low-income households stay connected during the ongoing cost-of-living crisis.

Australian Communications Consumer Action Network (ACCAN) and the Public Interest Advocacy Centre (PIAC) commissioned research on how consumers experience their billing arrangements.

Communications affordability is an important issue, especially with many consumers facing cost of living pressures and rising costs of telecommunications services.

ACCAN recently commissioned research asking the Australian public about their top concerns when it comes to their communications services.

New research from the Australian Communications Consumer Action Network (ACCAN) has revealed that almost three in four Australians agree that it needs to be easier to make a complaint and to get their issues resolved when dealing with digital platforms such as Facebook, WhatsApp, eBay, and Service NSW.

ACCAN commissioned research assessing the effectiveness of programs and offers being provided by the telecommunications industry to assist low income households and individuals with the affordability of their telecommunications services.