COMMISSIONED RESEARCH

Communications services like mobile and home internet are essential to everyday life in Australia. To better understand how consumers experience these services, ACCAN has developed the Consumer Sentiment Tracker. 

New research commissioned by ACCAN and conducted by Essential Research reveals strong public support for a concessional broadband service to help low-income households stay connected during the ongoing cost-of-living crisis.

Australian Communications Consumer Action Network (ACCAN) and the Public Interest Advocacy Centre (PIAC) commissioned research on how consumers experience their billing arrangements.

Communications affordability is an important issue, especially with many consumers facing cost of living pressures and rising costs of telecommunications services.

ACCAN recently commissioned research asking the Australian public about their top concerns when it comes to their communications services.