CONSUMER SENTIMENT TRACKER

Triple Zero is a life-critical infrastructure, with limited data available on calls which do not connect. ACCAN and Essential Research conducted the Triple Zero Experience Survey in May 2026 to further explore consumer experiences contacting Triple Zero from a mobile phone.

In March 2026, ACCAN’s Consumer Sentiment Tracker, conducted with Essential Research, identified that 1 in 10 Australians reported they or a family member were unable to contact Triple Zero from a mobile phone due to a mobile outage.

Communications services like mobile and home internet are essential to everyday life in Australia. To better understand how consumers experience these services, ACCAN has developed the ACCAN Consumer Sentiment Tracker.

Communications services like mobile and home internet are essential to everyday life in Australia. To better understand how consumers experience these services, ACCAN has developed the ACCAN Consumer Sentiment Tracker.

Communications services like mobile and home internet are essential to everyday life in Australia. To better understand how consumers experience these services, ACCAN has developed the ACCAN Consumer Sentiment Tracker.

Communications services like mobile and home internet are essential to everyday life in Australia. To better understand how consumers experience these services, ACCAN has developed the Consumer Sentiment Tracker.