Click
To Cancel
ACCAN has joined with consumer representatives the Consumer Action Law Centre (CALC), the Consumer Policy Research Centre (CPRC) and Council on the Ageing (COTA) Australia to call on the government to protect Australian consumers from losing millions of dollars every year to unused and hard-to-cancel online subscriptions.
Australia is in danger of being left behind. It is our hope that we can look to and adopt the kinds of reforms that are being debated, and in many cases have already been legislated, in other jurisdictions including the US, the UK, India and the EU.
Fair Call
Campaign
Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service.
After over a decade of reviews, breaches, and ongoing consumer harm, it’s clear the Code isn’t working.
The latest draft, developed by industry body Communications Alliance, has serious flaws. Despite ongoing feedback from consumer groups, regulators, and some telcos themselves, key issues remain unresolved — especially when it comes to the sales practices used by telcos which result in real consumer harm.
We believe enough is enough.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
Click
To Cancel
ACCAN has joined with consumer representatives the Consumer Action Law Centre (CALC), the Consumer Policy Research Centre (CPRC) and Council on the Ageing (COTA) Australia to call on the government to protect Australian consumers from losing millions of dollars every year to unused and hard-to-cancel online subscriptions.
Australia is in danger of being left behind. It is our hope that we can look to and adopt the kinds of reforms that are being debated, and in many cases have already been legislated, in other jurisdictions including the US, the UK, India and the EU.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
