GRANT PROJECTS LIST

In progress! Social infrastructure for digital skills development

This project progresses research funded by ACCAN (2021) which analysed digital inequalities amongst public housing residents. That project revealed the pivotal role neighbourhood centres play in digital skill acquisition and troubleshooting for people who face barriers to being digitally included.

In progress! Enabling First Nations digital citizens through a National Device Bank

Appropriate device access remains a pervasive challenge for many Australians, with First Nations Australians among the most digitally excluded.

In progress! Developing design strategies and policies to protect women and gender-diverse people from technology-facilitated abuse on social media

Online Safety Codes require social media platforms to build safety features that empower users to protect themselves from technology-facilitated abuse.

Co-designing accessible online safety resources for people with intellectual disability

People with intellectual disability are at greater risk to the dangers of the online environment. However, there is limited educational information presented in formats accessible to people with intellectual disability.

In progress! Fortifying “What standards? The need for evidence-based Auslan translation standards and production guidelines”

Since publication of the ‘What Standards?’ Auslan translation guidelines in 2015, the NDIS and pandemic have significantly reshaped Auslan user needs.

Hawkesbury Digital Mentoring Program

Working towards universal digital inclusion is critical. In partnership with local Council and community organisations, this project will operate locally-based, face-to-face digital mentoring services for people in the Hawkesbury region. Workshops will build on a successful pilot program focused on increasing consumers’ access to online information, communications products, and services.

Cancellations for all: Supporting consumers with disability in identifying accessible support processes by Telco providers

This project was funded by ACCAN to explore the issues raised with CFA Australia by people with disability regarding the difficulty in cancelling mobile phone plans. To identify potential issues in cancelling plans provided by SIM providers, a comprehensive assessment was taken of 44 SIM providers in relation to user testing and conformance against the WCAG 2.2 standard.

In progress! Defining Communication in a Digital Era: What Best Protects Diverse Consumers?

This project will explore how communication is defined and implications for reforms to the laws of information privacy, telecommunications surveillance, and digital markets.

In progress! First Nations Digital Inclusion in Western Sydney

Indigenous people in Western Sydney are experiencing digital divide. This interdisciplinary project will co-design with an Indigenous scholar and will be overseen by an Indigenous Research Governance Committee.

In progress! Smartphone sharing with intimate partners: Implications for telecommunications consumer cybersecurity

While cybersecurity self-help advice is readily available to consumers, most resources are focused on preventing unintended sharing of devices, passwords, accounts, and personal information.

Questioning the chatbot: scrutinising the performance of Telco customer service chatbots in terms of service, transparency, safety, privacy and security

Telcos are increasingly using chatbots and other forms of automated assistants to respond to their customers.

Understanding digital inequality

This project is an extension of research funded by the Melbourne Social Equity Institute (MSEI), undertaking a survey and focus groups with the residents (representing 39 language groups) of Carlton Public Housing Estate in central Melbourne to analyse their strategies for coping with limited connectivity.