
GRANT PROJECTS LIST
In progress! Social infrastructure for digital skills development
This project progresses research funded by ACCAN (2021) which analysed digital inequalities amongst public housing residents. That project revealed the pivotal role neighbourhood centres play in digital skill acquisition and troubleshooting for people who face barriers to being digitally included.
In progress! Enabling First Nations digital citizens through a National Device Bank
In progress! Developing design strategies and policies to protect women and gender-diverse people from technology-facilitated abuse on social media
Co-designing accessible online safety resources for people with intellectual disability
In progress! Fortifying “What standards? The need for evidence-based Auslan translation standards and production guidelines”
Since publication of the ‘What Standards?’ Auslan translation guidelines in 2015, the NDIS and pandemic have significantly reshaped Auslan user needs.
Hawkesbury Digital Mentoring Program
Working towards universal digital inclusion is critical. In partnership with local Council and community organisations, this project will operate locally-based, face-to-face digital mentoring services for people in the Hawkesbury region. Workshops will build on a successful pilot program focused on increasing consumers’ access to online information, communications products, and services.
Cancellations for all: Supporting consumers with disability in identifying accessible support processes by Telco providers
This project was funded by ACCAN to explore the issues raised with CFA Australia by people with disability regarding the difficulty in cancelling mobile phone plans. To identify potential issues in cancelling plans provided by SIM providers, a comprehensive assessment was taken of 44 SIM providers in relation to user testing and conformance against the WCAG 2.2 standard.
In progress! Defining Communication in a Digital Era: What Best Protects Diverse Consumers?
In progress! First Nations Digital Inclusion in Western Sydney
In progress! Smartphone sharing with intimate partners: Implications for telecommunications consumer cybersecurity
Questioning the chatbot: scrutinising the performance of Telco customer service chatbots in terms of service, transparency, safety, privacy and security
Understanding digital inequality
This project is an extension of research funded by the Melbourne Social Equity Institute (MSEI), undertaking a survey and focus groups with the residents (representing 39 language groups) of Carlton Public Housing Estate in central Melbourne to analyse their strategies for coping with limited connectivity.