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Australian Communications Consumer Action Network

The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.

Lastest News

Click Here to Read the Full Range of Our Latest News and Updates

New telco rules to assist most vulnerable only weeks away

Media Release

ACCAN

11 June 2025

ACCAN has today welcomed the announcement from Minister for Communications Anika Wells that the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 has been finalised and will come into effect on 1 July 2025 as a crucial milestone for Australians experiencing domestic, family and sexual violence.

Optus admits it exploited vulnerable consumers through disturbing sales practices

Media Release

ACCAN

18 June 2025

Australia’s peak communications consumer body, ACCAN, has welcomed news that Optus will pay one of the largest consumer law penalties in Australian history - a $100 million fine, subject to court approval, for unconscionable conduct.

Telstra emergency service outage ‘a near-miss' - with lessons to be learnt

Media Release

ACCAN

4 June 2025

Peak communications consumer body ACCAN has expressed concern following today’s news that Telstra has been fined for failing to maintain access for more than 12 hours to the 106 emergency call service used by Australians with hearing and speech impairments.

ACCAN congratulates the returned Albanese Government and calls for fundamental reforms to communications policy

Media Release

ACCAN

5 May 2025

ACCAN, the national peak body representing communications consumers, congratulates the Albanese Labor Government on its re-election and a clear mandate from the Australian community for reforms and policies that ensure Australia leads as a nation that supports growth, productivity and wellbeing of its citizens.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

Image by Mario Caruso
Consumer Information
Policy
Campaigns
Research
Media
Image by Mario Caruso
Media
Research
Campaigns
Policy
Consumer Information

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png
Image by Mario Caruso

Consumer Information

Policy

Campaigns

Research

Media

Image by Rayyân

Fair Call 
Campaign

Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service. 

After over a decade of reviews, breaches, and ongoing consumer harm, it’s clear the Code isn’t working.  

The latest draft, developed by industry body Communications Alliance, has serious flaws. Despite ongoing feedback from consumer groups, regulators, and some telcos themselves, key issues remain unresolved — especially when it comes to the sales practices used by telcos which result in real consumer harm.   

We believe enough is enough. 

Classmates in the Library

No Australian
Left Offline

The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress. 

 

With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.

Over one million Australians will continue to have access to essential government services with affordable broadband.

No Australian
Left Offline

The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress. 

 

With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.

Over one million Australians will continue to have access to essential government services with affordable broadband.

Sidney Cityscape

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