Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Latest News
NBN Co snubs Musk, inks satellite deal with Bezos’ Amazon
Comments
Sydney Morning Herald / The Age
5 August 2025
ACCAN CEO Carol told the Sydney Morning Herald / The Age that today's announcement of NBN's partnership with Amazon Kuiper represents a significant step forward in delivering faster, more reliable, and most importantly, more affordable satellite broadband to Australian consumers.
Telco uses AI chatbots to keep scammers hanging on the line
Comments
The Australian Financial Review
3 August 2025
ACCAN CEO Carol Bennett talked to the Financial Review about trials of AI chatbots being used by telco firm TPG to scam the scammers, engaging them in fake conversations to reveal their schemes and the types of organisations they are impersonating.
Carol Bennett discusses 'Click to Cancel' on ABC Sydney
Interview
ABC Radio Sydney
23 July 2025
Whether you’re working, studying, relaxing or just spending time with your family, anything’s better than getting stuck trying to cancel a service. ACCAN CEO Carol Bennett joined ABC Sydney's James O'Loughlin to back Senator Fatima Payman 'Click To Cancel' campaign — pushing for fairer, simpler subscription cancellations. [Interview begins at top of program]
ACCAN joins crossbench Senator in ‘Click to Cancel’ campaign
Doorstop Interview
Parliament House
23 July 2025
ACCAN CEO Carol Bennett joined Senator for Western Australia Fatima Payman in Canberra to launch the ‘Click to Cancel’ campaign, calling for reform to ensure that cancellation processes are quick and simple, free from tricks and stalling tactics that have become all too common.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Fair Call
Campaign
Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service.
After over a decade of reviews, breaches, and ongoing consumer harm, it’s clear the Code isn’t working.
The latest draft, developed by industry body Communications Alliance, has serious flaws. Despite ongoing feedback from consumer groups, regulators, and some telcos themselves, key issues remain unresolved — especially when it comes to the sales practices used by telcos which result in real consumer harm.
We believe enough is enough.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
