Service Providers - Hardship Contacts
The first thing that you should do if you are struggling to pay a bill is contact your service provider so you can discuss your options. Your provider can set up a payment plan for you, and while this is in place they will not report your debt to a Credit Reporting Agency.
Below are the contact details for some of the main service providers.
Telstra
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Call 1800 531 951
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Telstra - 'Support in times of need' webpage
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Download: Telstra Payment Assistance Policy [downloads from Telstra website - 277KB]
Optus
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Call 1300 308 839
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Online payment assistance policy summary
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Download: Payment assistance policy [downloads from Optus website - 201KB)
TPG Telecom
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Call 1300 056 356
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Download: TPG Financial Hardship Policy [downloads from TPG website - 231KB]
Vodafone
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Call 1800 185 289
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Download: Vodafone Hardship Policy [downloads from Vodafone website - 128KB]
ALDImobile
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Email: feedback@ALDImobile.com.au
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Download: ALDImobile Financial Hardship Policy summary and application form
[downloads from ALDImobile website - 126KB] -
Download: ALDImobile Financial Hardship Policy [downloads from ALDImobile website - 331KB]
Amaysim
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Call 1300 808 300 (567 free from your Amaysim mobile)
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Call: 07 3063 4574
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Email credit@amaysim.com.au
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Download: Amaysim Hardship Policy [downloads from Amaysim website - 79KB]
Aussie Broadband
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Call: 1300 880 905
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Email: hardship@aussiebb.com.au
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Download: Aussie Broadband Financial Hardship Policy [downloads from Aussie Broadband - 52KB]
Belong
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Call 1800 979 544
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Download: Belong Payment Assistance Policy [downloads from Belong website - 188KB]
Boost Mobile
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Call 125 8881
Dodo
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Call 1300 907 283
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Download: Dodo Payment Assistance Policy [downloads from Dodo website - 699KB)
iiNet
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Call 13 22 58
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Download: iiNet Financial Hardship Policy [downloads from iiNet website - 234KB]
Internode
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Call 1300 889 188
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Download: Internode Financial Hardship Policy [downloads from Internode website - 245KB]
iPrimus
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Call 1300 312 337
Lebara
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Call 1300 126 122 (126 122 from a Lebara mobile)
Southern Phone
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Call 13 14 64
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Download: Payment Assistance Policy [downloads from Southern Phone website - 790KB]
Tangerine
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Call: 1800 317 520
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Download: Tangerine Payment Assistance Policy [downloads from Southern Phone website - 4.6MB]
Uniti Retail (Uniti Internet)
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Call: 1300 847
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Email: Support@unitiinternet.com
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Download: Hardhip Policy summary [downloads from Uniti website - 87KB]
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Download: Uniti Internet Financial Hardship Policy [downloads from Uniti website - 116KB]