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Service Providers - Hardship Contacts

The first thing that you should do if you are struggling to pay a bill is contact your service provider so you can discuss your options. Your provider can set up a payment plan for you, and while this is in place they will not report your debt to a Credit Reporting Agency.

Below are the contact details for some of the main service providers.

Telstra

Optus

  • Call 1300 308 839

  • Online payment assistance policy summary

  • Download: Payment assistance policy [downloads from Optus website - 201KB)

TPG Telecom

Vodafone

ALDImobile

Amaysim

Aussie Broadband

Belong

Boost Mobile

Dodo

iiNet

Internode

Lebara

Southern Phone

Tangerine

Uniti Retail (Uniti Internet)

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