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Consumer Sentiment Tracker

Communications services like mobile and home internet are essential to everyday life in Australia. To better understand how consumers experience these services, ACCAN has developed the ACCAN Consumer Sentiment Tracker.


This nationally representative, recurring survey provides a clear benchmark for consumer attitudes and experiences in the communications sector. It captures key insights into: 

  • How important mobile and home internet access is to Australians 

  • What factors matter most when choosing a provider 

  • Levels of trust and satisfaction with current services 

  • How often people are switching providers 

  • Consumer satisfaction with how complaints are handled 


Read the results from the first wave of the ACCAN Consumer Sentiment Tracker below. 


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