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Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png
ACCAN Web Banner .png

Australian Communications Consumer Action Network

The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

Image by Mario Caruso
Consumer Information
Policy
Campaigns
Research
Media
Image by Mario Caruso
Media
Research
Campaigns
Policy
Consumer Information
Image by Mario Caruso

Policy

Campaigns

Research

Media

Consumer Information

Image by iStrfry , Marcus
Spectrum for Public Benefit  

Spectrum is a finite and valuable public resource. Now that the regulator has decided it won’t auction spectrum, we need to see a fair return for consumers – this means an honest price tag and strong licence conditions.

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Triple Zero for the 2020’s and beyond 

Australians expect to reach Triple Zero when they need it most. But with reliability under a cloud, we need to firm up this service, improve transparency and modernise our emergency communications ecosystem.

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The Future of Mobile: Domestic Roaming 

If you need to make a call, it shouldn’t matter who runs the local phone tower. Mobile roaming will bring competition, choice and better services – especially in the bush.

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Digital Services and Artificial Intelligence

AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.

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Consumer Protections

The telco industry is writing its own rules — and consumers are paying the price. After years of breaches and harm, the TCP Code is still failing Australians. The latest draft leaves major gaps unresolved, especially around harmful sales practices.

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Affordability, Competition and Choice  

Through a cost-of-living crisis, Australians need to stay connected. Faced with brutal choices – whether to pay for medicine or phone plans – Australians need savvy choices driven by strategic evidence and policy. ACCAN has the solutions.

Latest News

ACCC launches inquiry that could force Telstra to share its network

Comments

The Australian Financial Review

5 August 2026

Australia’s largest telecommunications company, Telstra, faces the prospect of losing its huge network advantage after the powerful competition watchdog announced it would embark on a year-long inquiry into whether to force telcos to sell access to their towers across the country.

Domestic roaming and satellites to be key focus of fresh ACCC inquiry into mobile coverage

Comments

ABC

5 August 2026

The Australian Competition and Consumer Commission (ACCC) will conduct a 12-month inquiry into regional mobile phone coverage, including domestic roaming and mobile infrastructure. Consumer advocates had been calling for domestic roaming to be mandated, but say this inquiry will take "years we don't have".

Your phone could switch networks when it loses coverage. Telstra says no

Comments

The Sydney Morning Herald / The Age

5 August 2026

On Domestic Mobile Roaming, “The government already have the evidence and the legislative pathway needed to act now,” Carol Bennett tells the Fairfax papers, pointing to the Universal Outdoor Mobile Obligation Bill before parliament, which could be amended to let the ACCC declare roaming.

ACCAN on The Briefing podcast

Interview

The Briefing

24 July 2026

Do other countries have similar telco failures, or are Australia's uniquely bad? What has to change to make sure Aussies are always connected to the phone network? ACCAN CEO Carol Bennett joins Sacha Barbour Gatt of the Briefing 

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