Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Digital Services and Artificial Intelligence
AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.
The need for reliability standards - 10 News Plus
Interviews
Channel Ten
9 July 2026
After a day that left Australians unable to work, pay, travel or, in some cases, reach Triple Zero, ACCAN CEO Carol Bennett spoke to Amelia Brace and Denham Hitchcock on 10 News Plus about why this keeps happening.
Carol Bennett on the Telstra outage and Triple Zero - on Sunrise
Interview
Channel Seven
9 July 2026
ACCAN CEO Carol Bennett joined Michael Usher on Sunrise on Thursday 9 July 2026, the morning after a nationwide Telstra outage disrupted calls, data, payments and transport across Australia, and affected some Triple Zero calls.
Questions asked about telco regulation after Telstra suffers outage
Comments
ABC News
9 July 2026
Huge numbers of Telstra customers were yesterday thrown into chaos by a widespread network outage, raising questions about whether telcos are capable of providing reliable phone and internet services. Advocates have called for action to ensure telco networks are truly resilient and the adoption of reliability standards to hold telcos more accountable for outages.
Consumer advocates intensify calls for mandatory domestic mobile roaming
Interview
ABC
13 July 2026
Calls are growing for domestic roaming to be mandated in Australia, with advocates claiming it would help give mobile users better access and more competitive prices. Communications consumer group ACCAN has released a report calling for domestic roaming to be mandated in Australia.
