Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Digital Services and Artificial Intelligence
AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.
Telstra’s claimed coverage slashed by almost 1 million km
Comments
Sydney Morning Herald / The Age
1 July 2026
Telstra has slashed the size of its claimed mobile network coverage by almost a third under new government rules forcing telecommunications companies to measure and report signal strength using a common standard.
Telstra, Optus and TPG forced to publish new mobile coverage maps
Comments
ABC Online
1 July 2026
New mapping standards enforced from today will see telcos rate mobile coverage by good, moderate, basic and no coverage. Carol Bennett said while more work could be done to meet international standards, today's intervention was a welcome "step forward".
From a $268 tax cut to a $100 state-funded driver’s bonus: Series of cost-of-living relief to hit on Wednesday
Comments
The West Australian
30 June 2026
From a $268 federal tax cut to a $100 state-funded driver’s bonus, West Australians will receive multi-layered cost-of-living relief from Wednesday as a series of government measures kick in. ACCAN CEO Carol Bennett comments on changes happening in the telco sector.
Gaps in anti-scams legislation crippling effectiveness
Interview
3AW Radio
25 June 2026
ACCAN CEO Carol Bennett joined Tom Elliott on 3AW to discuss why scam losses keep climbing, and what the Scams Prevention Framework will actually change.
