Australian Communications Consumer Action Network
The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.
Latest News
Despite the promise of NBN, thousands of Australians still have no access and 'patchy' internet
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ABC
18 April 2026
Over the last several months, the ABC has heard from dozens of customers of major private network provider Opticomm — which services half a million properties across Australia — who say they experience recurring and prolonged outages, sometimes lasting from one day to two weeks.
Telstra, TPG Telecom clash with Musk’s SpaceX over Starlink spectrum guarantee
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Capital Brief
21 April 2026
ASX-listed telcos Telstra and TPG Telecom have both urged the government to run a competitive process for satellite spectrum licences despite a warning from Elon Musk’s SpaceX that it will withhold Starlink mobile services from Australia if it isn’t granted priority access to crucial wireless airspace. ACCAN CEO Carol Bennett warned Telstra, Optus and TPG Telecom could be turned into a “middleman” in the burgeoning LEO sat market “even though it doesn’t own the technology”.
NBN accused of inflating customer forecasts to justify spending plans
Comments
The Australian
8 April 2026
The National Broadband Network has been accused of inflating expectations for customer demand in order to justify its spending, amid concerns the government-owned telco’s projections overestimate what Australians are willing to pay.
New rules force Telstra to shrink coverage maps by 1 million square km
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Sydney Morning Herald / The Age
1 April 2026
Telstra will be forced to strip about 1 million square kilometres – an area larger than NSW – from its mobile coverage maps under new government rules that reject the telco’s campaign to preserve its inflated network claims.
Australian Communications Consumer Action Network
ACCAN is the peak national consumer advocacy organisation for communications.
Fair Call
Campaign
Telcos are writing the rules that are meant to hold them accountable. It's no surprise they’re failing consumers. The Telecommunication Consumer Protection (TCP) Code is supposed to set rules for how telcos treat their customers. It covers things like sales practices, billing, credit checks, and customer service.
After over a decade of reviews, breaches, and ongoing consumer harm, it’s clear the Code isn’t working.
The latest draft, developed by industry body Communications Alliance, has serious flaws. Despite ongoing feedback from consumer groups, regulators, and some telcos themselves, key issues remain unresolved — especially when it comes to the sales practices used by telcos which result in real consumer harm.
We believe enough is enough.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
No Australian
Left Offline
The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress.
With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.
Over one million Australians will continue to have access to essential government services with affordable broadband.
