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Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png
ACCAN Web Banner .png

Australian Communications Consumer Action Network

The organisation’s mission to champion consumer rights by advocating for fair, transparent, and accountable telecommunications policies.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

ACCAN Web Banner .png

Australian Communications Consumer Action Network

ACCAN is the peak national consumer advocacy organisation for communications.

Image by Mario Caruso
Consumer Information
Policy
Campaigns
Research
Media
Image by Mario Caruso
Media
Research
Campaigns
Policy
Consumer Information
Image by Mario Caruso

Policy

Campaigns

Research

Media

Consumer Information

Image by iStrfry , Marcus
Spectrum for Public Benefit  

Spectrum is a finite and valuable public resource. Now that the regulator has decided it won’t auction spectrum, we need to see a fair return for consumers – this means an honest price tag and strong licence conditions.

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Triple Zero for the 2020’s and beyond 

Australians expect to reach Triple Zero when they need it most. But with reliability under a cloud, we need to firm up this service, improve transparency and modernise our emergency communications ecosystem.

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The Future of Mobile: Domestic Roaming 

If you need to make a call, it shouldn’t matter who runs the local phone tower. Mobile roaming will bring competition, choice and better services – especially in the bush.

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Digital Services and Artificial Intelligence

AI presents enormous benefits, but carries risks for privacy, data security and public trust. While millions of individuals and businesses use AI daily, 70% of people say that they would embrace AI further if strong rules were in place. We want to create guardrails that don’t pull the handbrake on progress.

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Consumer Protections

The telco industry is writing its own rules — and consumers are paying the price. After years of breaches and harm, the TCP Code is still failing Australians. The latest draft leaves major gaps unresolved, especially around harmful sales practices.

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Affordability, Competition and Choice  

Through a cost-of-living crisis, Australians need to stay connected. Faced with brutal choices – whether to pay for medicine or phone plans – Australians need savvy choices driven by strategic evidence and policy. ACCAN has the solutions.

Latest News

Telstra reveals cause of major outage and confirms more Triple Zero calls went unanswered

Interview

Channel Ten

2 September 2026

Telstra has found another eight triple zero calls went unanswered during its catastrophic network outage in July. The telco’s admission came as it revealed the exact reason for the blackout.

Telstra outage investigation reveals problems that led to nationwide meltdown

Interview

Seven News

2 September 2026

An investigation into the Telstra outage in July has laid bare a series of problems that led to the nationwide meltdown. It turns out two key staff members were on a forced break when it happened. Now the telco's boss has been forced to deny cutbacks were to blame.

Revealed: How catastrophic national outage actually happened

Interview

Nine News

2 September 2026

The two most senior Telstra engineers involved in July’s nationwide outage were on a mandatory stand-down to rest when the telco’s network was brought to its knees, a report has revealed

Bush families forced to pay Elon Musk as internet failure creates dangerous black spots

Comments

Herald Sun

26 August 2026

Bush families are being forced to pay the world’s richest man for basic phone coverage, as Australia’s bungled internet rollout leaves dangerous black spots across the regions - Carol Bennett comments.

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