Chairperson

Vince worked in communications regulation for over 30 years, most of that time with the Australian Communications and Media Authority (ACMA) and its predecessors. In his various roles, he dealt with most aspects of telecommunications regulation, together with regulation of online content, spam and telemarketing calls.

In the area of telecommunications regulation, Vince led the ACMA’s efforts to drive a stronger emphasis on telco compliance with consumer safeguards, develop a range of consumer safeguards specific to the NBN, introduce publication of regular reports on complaints received by telcos and on how telcos deal with financial hardship, and a range of initiatives focusing on consumers in vulnerable circumstances.

Vince drove the use of research commissioned by the ACMA and by major research organisations to inform the ACMA’s strategic priorities related to consumer protection. He also worked for 3½ years with the European Communications Office, based in Denmark, supporting the work of European communications regulators related to numbering, addressing and next generation networks.

Vince has a strong and long-standing interest in consumers having access to reliable and quality communications services, the protection of rights of consumers in vulnerable circumstances, and design of fit-for-purpose regulation.

Vince lives in regional Victoria and has lived experience of some of the challenges in having reliable access to quality communications services in regional areas.