Influence of International Digital Platforms

ACCAN recently submitted to the Senate Standing Committees on Economics’ consultation on the Influence of International Digital Platforms.

Our submission identified the harms consumers face when interacting with digital platforms, including social networking scams and a lack of complaint redress. ACCAN recommends:

• The establishment of a digital platforms ombudsman to provide consumers with an authority to assist them in escalating their digital platforms complaints.

• Funding a consumer voice to advocate for consumers on digital platforms policy matters.