Triple Zero Legislative and Regulatory Review 

ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications and the Arts’ Triple Zero Legislative and Regulatory Review. 

ACCAN’s submission recommends the Government: 

1. Implement minimum mobile service standards to improve mobile service reliability and quality, reduce outages, and safeguard access to Triple Zero.

2. Require carriers to publicly report comprehensive data on network performance, service delivery, and operational metrics, including detailed information on the emergency call service, and mandate transparent Emergency Call Person reporting.

3. Reform the objects and regulatory policy of the Telecommunications Act 1997 (Cth) to recognise the essential nature of telecommunications services.

4. Adopt a technology-neutral approach to the delivery of Triple Zero to ensure the legislative and regulatory framework can respond to evolving technologies and consumer expectations. 

5. Expand the functions and powers of the Triple Zero Custodian to uplift consumer education and awareness and improve the delivery of Triple Zero across the telecommunications sector. 

6. Enhance accountability for the Emergency Call Person for 000 and 112 by reviewing and expanding performance standards to ensure standards are fit-for-purpose and appropriately reflect the Emergency Call Person’s functions.