Stef Roberts-Thomson

Stef Roberts-Thomson (she/they) is Senior Policy and Advocacy Officer in the Emerging Communications team at the Telecommunications Industry Ombudsman (TIO). She is part of a small team leading the TIO’s campaign to establish an external dispute resolution scheme for digital platform users in Australia.

Stef authored the TIO’s first Digital Platforms Complaints Insights report, examining more than 1,500 enquiries to highlight recurring problems consumers experience when they cannot resolve problems with a digital platform provider. She has supported consumers to speak publicly about their experiences, drawing attention to their stories across national media, stakeholders, and in Parliament House.

Stef holds a Master of Public Policy from RMIT University, and has previously worked in community organising, campaigning and philanthropy roles across purpose-led organisations in the not-for-profit sector.