DR C536:2020 Emergency Call Service Requirements Incorporating Variation No.1/2025 Industry Code

ACCAN recently submitted to Communications Alliance’s proposed amendments to DR C536:2020 Emergency Call Service Requirements Incorporating Variation No.1/2025 Industry Code.

This submission recommends Communications Alliance:

• Require built in consultation with consumer organisations.

• Require quarterly reporting on emergency call metrics and annual audits, published in summary form.

• Provide emergency call information in accessible formats and First Nations languages.

• Align with the 2024 ACMA Outage Standard and support the ACMA to develop a real-time, public outage database.

• Restore TIO referral for complaints and require CSPs to cooperate with investigations.

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