Proposed amendments to the Telecommunications (Customer Communications for Outages) Industry Standard 2024

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Customer Communications for Outages) Industry Standard 2024.

This submission recommends the ACMA:

• Amend the thresholds for intervention in the definition of ‘significant local outage’ to ensure it captures smaller communities and mitigates risk to safety and businesses.

• Enhance the communications obligations for carriers and carriage service providers by mandating more proactive and extensive communication with consumers during outages.

• Include explicit accessibility requirements within the Industry Standard.