Schedule review of G522:2016 Calling Number Display Industry Guideline
28 May 2025
ACCAN recently submitted to Communications Alliance’s scheduled review of the G522:2016 Calling Number Display Industry Guideline (the Guideline).
This submission recommends Communications Alliance:
Enhance the Guideline to mandate clear disclosure by providers regarding billing practices related to silent numbers.
Include clear processes for domestic and family violence support services to obtain silent lines that do not appear on customer billing.
Ensure alignment with the finalised Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025.
Retain the obligation for providers to clearly inform customers that Calling Number/Name Display (CND) blocking is not possible when calling emergency services.
Retain the requirement for providers to explicitly advise consumers regarding the availability or absence of CND on their networks.
Ensure that consumers are informed that they may exit contractual obligations without penalty if a technological change results in the loss of CND blocking or enabling capability.
Guarantee information about CND is available in accessible formats including Easy English, plain English, braille, large print, and Auslan.
Consider establishing an accessible consumer information template as an appendix to the Guideline for providers to adopt, ensuring compliance and clarity.