ACCAN has identified two priority themes for the 2026 Grant Round. Applicants may choose to address either of these priority themes.

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• Uplifting the consumer experience
  The first priority for 2026 is research into the communications consumer experience. ACCAN research shows that many consumers do not trust their provider to act in their best interests or to deliver value for money. This theme would examine where and why the consumer experience breaks down, including the experiences of culturally and linguistically diverse (CALD) and migrant communities. It would also explore why many consumers rarely change mobile and internet plans, the barriers to switching providers, and what would make switching easier. The research would focus on what consumers say about how the communications market is working for them, and what changes would improve outcomes.

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• Affordable communications for all consumers
  ACCAN research shows that almost half of consumers have low trust in internet providers to keep costs low. Consumers on low incomes regularly cut back on essential household expenses to afford access to communications. The second priority theme for 2026 examines the experiences of communications consumers having trouble affording communications services. Research projects might include consumer choice in selecting mobile and home internet plans and what tools would better allow consumers to choose communications services that suit their needs. Projects might also include studies of policy interventions to ensure that the most vulnerable consumers are able to maintain access to communications. Research could diagnose barriers to economic and social participation for vulnerable groups through communications affordability and suggest ways to reduce the problem.