ACCAN'S SUBMISSIONS

The Australian Communications Consumer Action Network (ACCAN) is pleased to provide this submission on NBN Co Ltd’s (NBN Co) 2025 Replacement Module Application (RMA) Consultation Paper 2 (the Paper) as part of NBN Co’s compliance under the economic regulation regime established by the August 2023 Variation of the Special Access Undertaking (SAU).

ACCAN has made a submission to the Australian Communications and Media Authority’s (ACMA) consultation in relation to the design, implementation and operation of an SMS Sender ID registry. A sender ID is an alphanumeric message header that appears at the top of SMS/MMS messages. It tells you who the message is from.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA) on their 2025-26 compliance priorities. The ACMA provides an essential regulatory function, and its compliance priorities have material consequences for Australian consumers.

ACCAN recently submitted to the Australian Competition and Consumer Commission (ACCC)’s consultation on the ‘Public inquiry to vary the final access determination for the superfast broadband access service’.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025 (the DFSV Standard).

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)'s consultation on new rules on telco complaints handling. The ACMA has amended the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 after the Optus outage of November 2023 exposed issues with the complaints handling processes of telecommunications providers.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Customer Communications for Outages) Industry Standard 2024.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposal to amend the Telecommunications (Emergency Call Service) Determination 2019.

ACCAN recently submitted to Communications Alliance’s consultation on the Telecommunications Consumer Protection (TCP) Code Review 2024. ACCAN has engaged with the TCP Code review since our first submission to this consultation in June 2023.

ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposed changes to the Numbering Plan.

ACCAN recently submitted to the Treasury’s consultation on a proposed new digital competition regime.

ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development and Communications and the Arts on the Discussion Paper: 2025 auDA Terms of Endorsement Review.

ACCAN submitted on NBN Co’s Consultation Paper 1 nbn 2025 Replacement Module Application (the Paper) as part of NBN Co’s compliance under the economic regulation regime established by the August 2023 Variation of the Special Access Undertaking (SAU).

ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposal to vary the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022.

ACCAN recently responded to the Treasury’s consultation on Mandating Cash Acceptance. Our submission to this consultation supports expanding the fee-free payment options available to communications consumers.