ACCAN'S SUBMISSIONS

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s proposed changes to the SMS sender ID register consultation. The SMS sender ID register (the Register) aims to disrupt impersonation scams where a scammer sends an SMS/MMS with a sender ID (message header) that imitates a well-known brand.

ACCAN recently made a submission to the Australian Communications and Media Authority (ACMA) on strengthening telecommunications complaint reporting to enhance transparency, regulatory oversight, and consumer protection.

ACCAN recently submitted to the Australian Competition and Consumer Commision’s (ACCC) submission on their Record Keeping Rules Review consultation. As the peak body representing communications consumers in Australia, we recognise that transparent and accountable data reporting is critical to ensuring a fair, affordable, and competitive communications sector.

ACCAN recently provided our views to the Department of Home Affairs on a Voluntary Code of Practice for App Store Operators and App Developers discussion paper. The proposed code is modelled on a voluntary code in the UK. In ACCAN’s view, voluntary codes are not appropriate for providing consumer protections, particularly for important issues like cybersecurity.

ACCAN recently submitted to the Treasury’s consultation on the Economic Reform Roundtable. As Australia's peak body representing communications consumers, we recognise the critical role that communications services play in unlocking Australia’s productivity.

ACCAN recently submitted to the Australian Communications and Media Authority (ACMA)’s Expiring spectrum licences (stage 3) – preliminary views consultation. It recommends that ACMA conduct spectrum licenses to ensure optimal outcomes for consumers, safeguard the beneficial evolution of the telecommunications market, and secure a appropriate return for taxpayers. 

This submission, authored by Professor Richard Holden and commissioned by ACCAN, responds to the Australian Communications and Media Authority’s (ACMA) proposal regarding Expiring Spectrum Licenses.

ACMA’s proposal is not consistent with its stated objective that “spectrum is a valuable public asset, and industry should pay a fair price for its use.”

The proposal makes a number of fundamental economic errors in reaching its conclusion. Implementation of the proposal would shortchange the Australian public, erode public trust in regulatory processes, and undermine competition in the telecommunications sector.

ACCAN’s submission to the Productivity Commission highlights the dire need for reform in Australia’s privacy protections to effectively protect personal information and drive consumer confidence. The reforms outlined in the Privacy Act Review represent a tangible first step to balancing the needs of consumers and enabling more ethical business practices. This will in turn drive good business practices, foster trust in Australia’s digital economy and boost productivity.

ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) proposal to vary the Submarine Cable (Southern Sydney Protection Zone) Declaration 2007 (the Protection Zone Declaration).

ACCAN recently submitted to the Department of Infrastructure, Transport, Regional Development, Communications, Sports and the Arts’ (the Department) consultation on the design features of the National Regional Roads Australia Mobile Program (National RRAMP).

ACCAN recently submitted to the ACCC’s review of the Broadband Speed Claims Industry Guidance. The guidance advises retailers on how to accurately advertise broadband speeds to consumers. This update was prompted by NBN’s announcement of accelerated speed tiers that will be introduced in September 2025.

ACCAN recently submitted to Communications Alliance’s scheduled review of G596:2013 Communication Support for Emergency Response Industry Guideline (the Guideline).

ACCAN recently submitted to Communications Alliance’s scheduled review of the G522:2016 Calling Number Display Industry Guideline (the Guideline).

The Australian Communications Consumer Action Network (ACCAN) is pleased to provide this submission on the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts’ (the Department) Consultation Paper: Statutory Infrastructure Provider Regulated Broadband Speeds.

ACCAN recently submitted to Communications Alliance’s proposed amendments to DR C536:2020 Emergency Call Service Requirements Incorporating Variation No.1/2025 Industry Code.